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Ashton Deroy: CannSell Certificate of Achievement & Business Diploma.

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Ashton Deroy Writes: I am not kidding when I say I hold these two achievements in the same regard. My Community College Business Diploma & my CannSell achievement certificate. I have legitimately wanted to work in the Marijuana Market ever since I first went to college in 2012. Now it is something that is actually achievable and I am very excited. 

 I think seeing these two things together just makes me realize I have been able to combine two very different sides of myself successfully. The professional deterministic side that got myself to learn finance, Supply Chains & Statistics. Then there is the Hippie who knows about the history of Cannabis, All about Socialism & bases their modern style blogging on the old works of Social Democrats of the past. Whether I am a hippie or a Business person, I am just proud of the fact I was able to put these two achievements side by side and see a broader image of myself. 

About the AGCO CannSell Course? 

AGCO

You can click the image of the website if you want to take it yourself. What you should know? The course is $70 & it takes 5 hours to complete. I kind of thought it was cool though. I have been studying marijuana for some time. I was still able to learn about Canada’s legal history with Marijuana & about recent cases of cannabis intoxication and driving. 

As a vanity thing. I actually think if you are a huge cannabis nerd like me. You should get a CannSell Certificate. I can’t see any reason why not? Like it is kind of a verification that I take my passion for recreational marijuana seriously. Plus if you have studied marijuana as much as me. You will probably pass the test easy as well. 

This is a section for my resume here on the blog. I just think if I am mentioning my achievements. I should probably post a resume to. This blog is supposed to help with generating career leads. 

Ashton Deroy YJC

Are you kept inside during the Co-Vid19 pandemic?

Try some cardiovascular exercise. These workouts help me keep sane while in isolation. I actually have a small cough myself. However, sometimes I find a mini martial arts workout can be good for a body that spends too long in bed. Also moving once every few hours helps improves your circulation which is great for pain reduction.

The other thing I have tried recently is T’ai Chi 

This is a 5 part workout I purchased on Google Play. I use it to re-align my chi. I also find mixing martial arts workouts effective with T’ai chi because I learn to move my hands more fluidly. Also it improves your reflexes and stance.

Now T’ai Chi does not look like much. I should warn you, it hurts like crazy! Like as much as Pilates hurt. T’ai Chi hurt about the same. No pain no grain & I know there will be flexibility improvements over time.

 

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Belleville Ontario Mental health

Call center confessions: 3 calls I slammed the phone on.

Ashton Deroy 3 calls I slammed

Ashton Deroy writes: This is a conversational blog. That being said I will not censor who I worked for. In compliance with privacy regulations, I will not recall customer names or any details of accounts. Here is how it is though. If I worked for you or your client I am going to write about it. The only damage I can really do is alienate myself from the telecom industry. An industry I decided to retire from as a matter of health.

That is just a fact of life. In my call center career, I have worked for StarTek, Hinduja Global Services, Concentrix, Stream, Teleperformance and AND Agency. Some of this will also be from my recollections of memories & personal storytelling as is custom with many blogs.

Windstream logo

Call Center: Teleperformance

Client: Windstream

Problem: Phone out of service, requires fixing right away.

Okay so in this call picture an afternoon, where I am already high on caffeine pills in Downtown Toronto by Eglington at Teleperformance. I talk to the lady on the phone and she is upset because her phone isn’t working. I tell her something like we will get a tech out there a month from the call. She starts screaming, “This is unacceptable! I want a manager!” I hung up… No, I will not win any Tech support of the year awards for that. Why did I hang up? Well, escalating is pointless in tech support. Managers can’t credit customers more, they don’t have magical call taking powers that make a technician available. I just thought rather than drive up my call handle time with a pointless call flow I would just hang up! SLAMMED

“Sorry, you have no phone service but there is nothing we can do as a service vendor.” 

T-Mobile for business

Call Center: StarTek

Client: T-Mobile

Problem: My bill seems too expensive. Debating the company accountant!

Okay, so this was an early morning call-in Kingston. This customer calls in and he says his bill is too high. This is a business service line I am working on. Turns out this guy is the company’s accountant and after 1 hour of examining this lunatic’s bill line by line. He is ready to go again. I am autistic and I have a learning disability related to math. So I just, go ahead and hang up! SLAMMED!

“They paid me $11 an hour. That is hardly enough to justify learning math at the accountant’s level.”

Shaw Cable logo

Call center: S&P Data

Client: Shaw Cable

Problem: I am a telemarketer!

I was telemarketing at S&P Data in Trenton. Basically, my job was to sell a home phone line to Shaw Cable customers. This was my second job after getting a certificate in Digital Marketing & I hated it! So, as usual, I call someone’s home. They let me do my full sales pitch for some sadistic reason. Then the person just starts going ape s**** on me! I mean they just let me have it. Explaining how I am such a foreign piece s**** for calling them in Alberta and they don’t even know me! Then I am asking them to buy something. I can’t say I blame them but the rant went on too long. So I hang up! SLAMMED! 

“In parts of Alberta, it is a bit of custom to gain personal relationships with Business salespeople. The anonymity of call centers has  been largely criticized as a poor way of approaching business relationships & in many places Telemarketing is an offensive practice.”

Listen I was never an employee of the month at a call center. If I was that certainly would not be as interesting to write about. I think the worst thing about these places is, me hanging up on the people I did was not that irrational. The customer at WindStream tried to abuse me with hierarchy, the T-Mobile customer abused me in relation to capacity for logic & reasoning & the Telemarketing customer simply scolded me! Phones have a hangup option for a reason. I am damn proud I pressed it.

Want to read a positive workplace story? Read about my experience working for Hawkins Cheezies. Like anybody living on the edge, there are winning points in my life where I show true character. Then there are other times where I have to bail on my responsibilities for one reason or another.

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Quinte West

Windstream: Not suitable for emergencies.

Windstream, Not suitable for emergenciesAshton Deroy writes: In Arkansas, Windstream is not suitable for emergencies. What do you when a company offers a home phone service, which is legally supposed to provide a home phone suitable for emergencies but they are not? I am an ex technical support representative through Teleperformance.

I had to quit the company because I got tired of letting down our customers the same way every day. When your phone is down? Fix the things! Now, of course, there are major problems that contributed to the issues. 1. We do not have enough technicians. Probably because the job is complete crap. 2. Windstream really does not have anyone holding the company accountable. 3. Most of the customers have no other options for ISP providers.